TERMS AND CONDITIONS OF USE AND PURCHASE

Your use of the pulaupulau.com website is on condition that you accept without variation the term of booking set out here in which may be varied by www.pulaupulau.com from time to time without prior notice to you.

Your use of pulaupulau.com constitutes your agreement to all terms in force for the time being as set out herein. If you do not agree to any part of the following terms, you must not use pulaupulau.com

REPRESENTATIONS AND WARRANTIES

You represent and warrant that:

• You are of sufficient legal age to use these websites in accordance with all terms and conditions herein and to create binding legal obligations for any liability you may incur as a result of the use of these websites
• All information supplied by you in using these websites are true and accurate
• You will not post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law
• You will not use these websites to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

DISCLAIMER

Your use of these websites is at your sole risk. pulaupulau.com (including the products and services) is provided on as "as is" basis and you assume total risk and responsibility for your use of these websites.

To the maximum extent permitted by law, pulaupulau.com specifically disclaims all warranties, express or implied, in respect of these websites purpose, non-infringement of intellectual property or other proprietary rights or compatibility between these websites and any software or hardware.

The information contained in these websites is subject to change without notice.

pulaupulau.com neither warrants nor makes any representations regarding the accuracy or completeness of these websites or of any of the date or information contained in these websites or that the use of these websites will be uninterrupted or error free or that any information, data, content, software or other material accessible through these websites will be free of bugs, viruses, worms, Trojan horses or other harmful components.

LIMITATION OF LIABILITY

pulaupulau.com shall not be liable for any direct, indirect, special, incidental or consequential damages arising out of or in any way connected with the use of or inability to use these websites, or the information, products and services obtained through these websites, the submission of any al information, including, but not limited to, bank and credit card details, the performance or non-performance by pulaupulau.com, or any unauthorized access or breach of security into these websites through the internet or otherwise arising, whether based on contract, strict liability, tort (including negligence), product liability or otherwise even if pulaupulau.com has been advised of the possibility of such damages.

Notwithstanding anything to the contrary in this Agreement, the liability of pulaupulau.com shall in no event exceed, in the aggregate, Ringgit Malaysia Three Thousand.

ACKNOWLEDGMENT

The disclaimer and limited liability of pulaupulau.com as set in this Agreement are fundamental elements of the basis of the bargain between you and pulaupulau.com, and you agree that pulaupulau.com would not otherwise be able to offer the products and services on its present basis without such limitations. This clause shall survive any termination or this Agreement.

FORCE MAJEURE

pulaupulau.com shall not be liable for damages of any kind arising out of any failure or delay by pulaupulau.com in performing any or all of our obligations contained herein or in respect of any product or service if the failure or delay is due to circumstances or cause beyond our reasonable control.

CANCELLATION OF SERVICE

pulaupulau.com may at any time and at its sole discretion and without cause or notice, terminate or restrict your access to these websites or refuse to give effect to any booking or reservation requested by you without being required to give any reasons or advance notice to you.

INDEMNITY

You shall indemnify and keep pulaupulau.com indemnified against all claims, demands, actions, proceedings made or brought against pulaupulau.com arising from you use of these websites and/or any breach of any term or condition by you.

LINKS TO THIRD PARTIES

These websites may contain hyperlinks to websites operated by parties other than pulaupulau.com . The inclusion of hyperlinks to such websites does not imply pulaupulau.com’s endorsement of such websites nor any association with their operators. pulaupulau.com is not responsible for the contents of other websites.

VARIATIONS

pulaupulau.com may at any time vary these terms of use (including without limitation pulaupulau.com’s conditions of purchase as set out below).

SEVERABILITY

Any provision of this Agreement which is invalid, prohibited or unenforceable in any jurisdiction shall:

• be ineffective in that jurisdiction to the extent of the invalidity, prohibition or unenforceability
• not invalidate the remaining provisions of this Agreement; and
• not effect the validity of that provision in any other jurisdiction.

RELATIONSHIP BETWEEN THE PARTIES

No joint venture, partnership, employment or agency relationship exists between you and pulaupulau.com as a result of this Agreement or your use of these websites.

ADDITIONAL TERMS AND CONDITIONS

Additional terms and conditions will apply to your booking and purchase of our products and services. You agree to abide by pulaupulau.com.com’s conditions of purchase and/or the terms and conditions of any supplier of the travel-related products or services.

ENTIRE AGREEMENT

This Agreement (including pulaupulau.com’s condition of purchase which are set out below) is the entire agreement between the parties in respect of its subject matter and supersedes all prior understandings or agreements (whether oral or written) regarding the subject matter.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of Malaysia and you submit to the non-exclusive jurisdiction of the courts of Malaysia.

pulaupulau.com’s CONDITIONS OF PURCHASE

Please note that the booking and purchase of our products and services are subject to the following terms and conditions AND other terms imposed by our supplier(s) form time to time ("Supplier Term").

By effecting a booking through these websites, you agree to be bound by pulaupulau.com’s conditions of purchase and the supplier terms.

CHANGES OF RATES

The rates quoted in respect of the products or service are subject to change without notice.

TRAVEL VOUCHERS

It is your responsibility to ensure that the details on your travel voucher are in order. You are liable for any additional charges arising from correction of any inaccuracies in the voucher.

PAYMENT

• Payment may be made by Credit Cards or cash payment by bank-in to our bank account.
• All payment must be made in full upon confirmation or your reservation will be canceled automatically.
• Payment by credit card will be in online or offline settlement mode.
   

BOOKING / RESERVATION REQUESTS

In order for us to process your booking/reservation request, you are required to provide details of your credit card. Submission of your booking/request shall be deemed to be IRREVOCABLE AUTHORIZATION by you for pulaupulau.com to book the Travel Product(s) immediately on your behalf and charge your credit card for full payment upon receipt of the Supplier's confirmation of the availability of your requested Travel Product(s).

However, pulaupulau.com.com will not automatically charge your credit card and make a booking/reservation on your behalf where there is a difference in the quoted rates.

CURRENCY

You may make payment in any one of the currencies supported on these websites. The applicable exchange rates of the supported currencies shall be determined at the sole discretion of pulaupulau.com from time to time. The exchange rates so notified shall be final and is not negotiable.

RESPONSIBILITY

PulauPulau.com is the web site providing travel and tour services to destinations as mentioned. Flight, hotel rooms, activities, ground transport, ferry and other services are supplied by third party suppliers and Sedunia Travel merely acts as agents of these third party suppliers. Sedunia Travel endeavours to assist you in your travel arrangements, however Sedunia Travel will not be responsible for any loss, inconveniences or liabilities arising from non-fulfilment or negligence of services provided by third party suppliers.

NO LIABILITY

PulauPulau.com merely acts as a platform for products and services of the suppliers and shall not be responsible nor liable for :

• overbooking, misinformation or mishandling of any reservation or booking by the suppliers; or
• any other dissatisfaction or complaint of the member relation to the quality of the products or services provided by supplier or otherwise howsoever;
• any damage or loss to your personal property or personal injury howsoever sustained or caused

In the event of mishandling, misinformation or overbooking by a supplier, or any other dissatisfaction or complaint aforesaid, the member should take up the matter directly with the supplier who is under an obligation to deal with such matters in accordance with PulauPulau.com policies.

TRAVEL REQUIREMENTS

It is your responsibility to obtain a visa (where required).

Please ensure you have a valid passport for the duration of your trip. If you require any further information on passport or visa requirements please refer to our website or contact our customer services department.

FORCE MAJEURE

Neither pulaupulau.com nor the supplier shall be liable for damages of any kind arising out of changes to the rates, rouse, timetable, itinerary in respect of the product or service due to unforeseen circumstances or circumstances beyond our control.

ON REQUEST

Where you request a product or service which is subject to confirmation, you irrevocably authorize pulaupulau.com to automatically charge your credit card upon receipt of confirmation from the supplier of the product or service at the quoted rate.

NON-AVAILABILITY

All products and services offered on these websites are subject to availability and acceptance, at the discretion of the supplier of such product or service.

In the event a product or service booked by you is not available, pulaupulau.com shall use its reasonable endeavors to suggest an alternative product or service of similar pricing and quality.

Where the product or service is either not available or our suggested alternative ( where applicable) is not acceptable to you but is fully paid, we shall make a refund in accordance with our refund policy.

If you fail to accept our suggested alternative product or service by the specified deadline, we reserve our right to cancel our tentative booking of the same.

REFUND POLICY

Refunds may be made by pulaupulau.com in the following circumstances:

• the product or service fully paid for is not available and our suggested alternative is not acceptable to you; or
• you cancel your booking within the time period stipulated in our travel voucher where refunds are available ( the "Cancellation Period").
   

CANCELLATION PERIOD
In the event of a confirmed booking being cancelled / partially cancelled, a cancellation charge will be levied. Any cancellation received will incur the following cancellation charges:-

Accommodation
If notification of cancellation is received after booking is confirmed (check-in voucher issued) or payment is done, there will be no cancellation charge except for a 25% or RM100 (whichever higher) of administration fee.

If notification less than 10 Malaysian business days before check-in date - 1 night room charges

If notification less than 7 Malaysian business days before check-in date - 100% of the total room charges

No Show - 100% of the total charges

Booking under Promotion Rate - No cancellation or amendment is allowed.

Tours, Transfer and Packages
If notification of cancellation is received after booking is confirmed (hotel check-in voucher issued) or payment is done, there will be no cancellation charge except for a 25% or RM100 (whichever higher) of administration fee.

If notification 15 Malaysian business days before check-in date - 50% of total charges

If notification less than 10 Malaysian business days before check-in date - 100% of total charges

Booking under Promotion Rate - No cancel or amendment are allows.

Flight, Bus or Coach, Ferry Ticket
Non-refundable once ticket is issued.

Special Category
First World Hotel, Theme Park Hotel, Genting Hotel, Resort Hotel, Awana Genting, Awana Kijaj, Golden Palm Tree Resort are category as Special Category and strictly NOT cancel allow once booking confirmed.

During Peak Season and Public Holidays, there will be no cancellation acceptable and there will be no refund.

To cancel your reservation, you must do one of the following:

Cancel by sending us an e-mail (info@pulaupulau.com) with the word "CANCEL" in the subject line and quoting your booking ID e.g. ID123485 if you have one. If you do not have a booking ID, please send the hotel name, location, guest name and relevant dates.

Or telephone us direct: (Malaysia) +6 03 21448800

Failure to do so will result in you being subject to the conditions described above so it is imperative that you let us know as early as possible.

No Show (Non-use of reservation):
If, for any reason you don’t utilise your reservation and fail to contact us to cancel it, we do not refund any monies pertaining to the said booking.